Right of withdrawal - 14 days
Right of Withdrawal – 14 Days
This policy applies exclusively to customers residing in the European Union (EU), in accordance with European Directive 2011/83/EU. Customers outside the EU are subject to our general return policy.
In accordance with current regulations, you have a period of 14 calendar days from the receipt of your order to exercise your Right of Withdrawal, without having to provide reasons or pay penalties. The Right of Withdrawal is an essential right that protects consumers in their online purchases.
How to exercise this right?
To exercise this Right of Withdrawal, notify your decision to withdraw by email to mystoreht@hotmail.com, before the 14-day period expires. Make sure to clearly state your intention to return the product.
Product Return
You must return the product within 14 days of your notification, in good condition and in its original packaging if possible. Return shipping costs are at your expense, unless otherwise specified. It is crucial to keep proof of shipment when returning a product under your Right of Withdrawal.
Refund
The refund will be processed within 14 days after receipt of the returned item (or proof of shipment), using the same payment method used for the purchase. This process ensures that you are reimbursed quickly and efficiently after exercising your Right of Withdrawal.
Exceptions
It is important to note that the Right of Withdrawal does not apply to:
- Personalized or custom-made products
- Sealed products that cannot be returned for hygiene reasons (opened cosmetics, etc.)
- Digital products downloaded after explicit consumer consent
