Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at: mystoreht@hotmail.com. Please note that returns will need to be sent to this address.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us for any return-related questions at mystoreht@hotmail.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Right of Withdrawal in the European Union
If goods are shipped to the European Union, you have the right to cancel or return your order within 14 calendar days of receiving it, for any reason and without justification.
To be eligible for a return, your item must be in the same condition as you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Unsealed personal care products (opened cosmetics, etc.) cannot be returned for hygiene reasons.
Return shipping costs are the responsibility of the customer, unless otherwise stated.
We will refund you within 14 calendar days of receiving the return (or proof of shipment), via your original payment method.
To initiate a return or cancellation request, log in to your customer account: https://account.mystoreht.com
Refunds We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at mystoreht@hotmail.com.
